|
|
How long will it take to upload my files?
Depending on your connection speed, uploading may take a very long time.
Can I receive a printed proof of my Business Cards or Postcards?
No. We do not provide printed (hard copy) proofs due to the nature of gang-run printing where slight color shifts may occur. A printed proof is useless due to the color shifts. We do provide online proofs if we design the piece or if you choose from our standard images. You may request a printed proof for flyers or brochures printed on 100lb. Gloss Text for an additional charge.
Can you quote items other than what is listed?
Yes. We would welcome the opportunity to quote any print job you may have.
Please note that quotes are only good for 30 days and may be revised if ordered after 30 days.
Do you accept purchase orders?
We only accept Purchase Orders for schools, universities, and government institutions.
Do you offer terms or can you bill me?
No. We require payment in full prior to any order being completed. We accept money orders, checks, Visa, MasterCard, and American Express. Note that all checks must be cashed before we process your order.
Can I request PMS colors?
You can request PMS colors only for our letterhead and envelope printing. Everything else is printed using 4-color process, Cyan, Magenta, Yellow and Black. (CMYK)
What paper stock do you print on?
All of our products are printed on a 14pt. Carolina cardstock with UV Coating, on a 100# Gloss Book with an aqueous coating or on 70# Finch Fine Bright White Premium Paper.(unless noted in product description.)
14pt. Cardstock is used for business cards, postcards, rack cards, bookmarks, tent cards, door hangers, rolodex cards and presentation folders.
100# Gloss Book is used for flyers, brochures, posters and catalogs.
70# Finch Fine is used for letterheads and envelopes.
Can I pick-up my order?
Yes, you can pick up your order from our office, contact your sales representative for details.
Can I ship to a P.O. Box?
Due to the weight of our printed products, we are not able to ship to a P.O. Box. If you entered a P.O. Box for your shipping address on the order form, your order will not be shipped until we have contacted you and received a physical ship to address.
May I use my own shipping account?
Yes, you can mention on the order form that you will be using your own account and provide us with the account number.
Note: You may choose to drop ship to your client (For reseller's of printwork.)
Why are your prices so low?
Tru-Quality, Inc. is able to offer low prices because we print in large quantities, with hundreds of other print jobs on a large sheet of paper which is then cut down, also known as "Group" Gang printing. This reduces the cost of plates and other fees.
How are returns and refunds handled?
All sales are final. No refunds are available on orders unless files have not been sent to press and refund is requested the same business day. Should the job contain manufacturing errors and/or defects upon receipt, we will rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is. There will be no refunds on any time sensitive jobs.
Minor printing imperfections are considered normal and will not qualify as a manufacturing error when they do not compromise the essence of the card. Minor imperfections include, but are not limited to, subtle roller marks, hickies and light ink offsetting.
If a refund / reprint is granted, you must return the entire order that was sent to you unused. Please note that all complaints must be registered within 24 hours of receipt of job.
Can I order a lower quantity than you have listed?
Yes, Contact your Sales Representative for details.
Our minimums are fixed and we do offer lower quantities than what is listed on our website. In most cases, 500 is the lowest quantity that we offer. If you shop around you will see that we offer 500 pieces for less than other printers offer for 250 pieces.
Can I split print quantities?
Quantities cannot be split up due to gang-run printing. For example a 500 business card order will be placed on our 500 sheet press run. If you need two names, you will have to place two separate orders of 500 each.
Is there an extra charge for bleed?
No. All of our prices include free bleeds. The bleeds should be 1/8" all around. Due to a small shifting that may occur during cutting, it is not recommended that you have a border. We will not guarantee that the border will be exactly the same size after trimming.
Can I e-mail my files?
No. Please do not submit files via email unless you are contacted and given specific instructions on e-mailing your files. Due to many e-mail viruses, if you submit your order through e-mail they will automatically be deleted and we will not get your order. If you have any question feel free to give us a call or e-mail.
Will I get an invoice?
There will be an invoice e-mailed to you when order is placed.
Are my images the right resolution?
Raster graphics such as TIF and JPG files must have a minimum resolution of 300 DPI (dots per inch). Images with a resolution less than 300 DPI will reproduce poorly on press, the image will look fuzzy and/or pixilated.
You should not use any images from a website on the internet. The internet displays images at 72 DPI which is low resolution and should not be used for printing and may result in loss of quality.
What do I do if I don't see the postcard size I am looking for?
Please contact a Representative at Tru-Quality, Inc., for a quote.
Is my text too close to the trim?
Text or images that are not meant to be trimmed off the edge of your printed piece must be 1/4 (.25) from the edge of your layout. Images that are meant to go to the edge of your design must extend into the bleed area 1/8 (0.125)
Due to a small shifting that may occur during cutting, it is not recommended that you have a border. We will not guarantee that the border will be exactly the same size after trimming.
How do I order?
All orders going to print must be prepaid. All orders should be placed online to speed up the process of your order and to enable automatic tracking of your shipment.
To order securely online, please click on the Shop link at the top of any page on our website. Please make sure all fields are filled out before submitting your order. We accept MasterCard, Visa, and American Express credit cards as well as debit cards. If you need to send a check or money order, we would need to cash the check before processing your order.
What is blind shipping?
As far as your clients are concerned, you are the printer! Your order will be shipped with your company name and information as the return shipping address. There will be no invoice, advertisements or promotions packed with your order.
What are the file types that you accept?
Adobe Photoshop (.tif, .jpg )
(.pdf - outline fonts)
Is there a set-up fee for your standard images?
We have standard images for you to choose from on our website. These are pre-designed click on the Stock Template tab on all pages of ourweb site.
What do you mean by (4/0), (4/1) or 4/4)?
4/0 refers to Full Color on the front and Blank on the back.
4/1 refers to Full Color on the front and Black/White on the back.
4/4 refers to Full Color on the front and back.
What type of shipping method do you use?
We ship everything using FedEx, USPS, UPS Ground or personal carrier.
|