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Can I receive a printed proof of the Business Cards or Postcards?
No. We do not provide printed (hard copy) proofs due to the nature of gang-run printing where slight color shifts may occur. A printed proof is useless due to the color shifts. We do provide online proofs if we design the piece or if you choose from our standard images. You may request a printed proof for flyers or brochures printed on 100lb Gloss Text for an additional charge.
Do you accept purchase orders?
We only accept Purchase Orders for schools, universities, and government institutions.
Can I request PMS colors?
You can request PMS colors only for our letterhead and envelope printing. Everything else is printed using 4-color process, Cyan, Magenta, Yellow and Black. (CMYK)
Can I pick-up my order?
Yes, you can pick up your order from our office contact your sales rep. for details.
May I use my own shipping account?
Yes, you can mention on the order form that you will be using your own account and provide us with the account number.
Note: You may choose to drop ship to your client. For reseller's of printwork
Can I order a lower quantity than you have listed?
Yes Contact your Sales Rep for details.
Can I split print quantities?
Quantities cannot be split up due to gang-run printing. For example a 500 business card order will be placed on our 500 sheet press run. If you need two names, you will have to place two orders of 500 each.
Can I e-mail my files?
No. Please do not submit files via email unless you are contacted and given specific instructions on e-mailing your files. Due to many e-mail viruses, if you submit your order through e-mail they will automatically be deleted and we will not get your order. If you have any question feel free to give us a call or e-mail.
Are my images the right resolution?
Raster graphics such as TIF and JPG files must have a minimum resolution of 300 DPI (dots per inch). Images with a resolution less than 300 DPI will reproduce poorly on press, the image will look fuzzy and/or pixilated.
What do I do if I don't see the postcard size I am looking for?
Please contact a Representative at Tru-Quality, Inc. for a quote.
How do I order?
All orders going to print must be prepaid. All orders should be placed online to speed up the process of your order and to enable automatic tracking of your shipment.
To order securely online, please click on the Shop link at the top of any page on our website. Please make sure all fields are filled out before submitting your order. We accept MasterCard, Visa, and American Express credit cards as well as debit cards. If you need to send a check or money order, we would need to cash the check before processing your order.
What are the file types that you accept?
Adobe Photoshop (.tif, .jpg )
(.pdf - outline fonts)
What do you mean by (4/0), (4/1) or 4/4)?
4/0 refers to Full Color on the front and Blank on the back.
4/1 refers to Full Color on the front and Black/White on the back.
4/4 refers to Full Color on the front and back.
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